If you’ve ever contacted Channel 4’s viewer enquiries centre in Belfast, you’ll know that we have an enthusiastic team there who are a font of useful information about anything and everything to do with the channel.
Last month, The TV Show visited Belfast to see what viewers there thought of our programmes – while we were there, we popped in to say hello to the viewer enquiries team and asked them to tell us more about the job they do and why it’s so important.
Between them, the viewer enquiries team deal with around 200,000 – 250,000 contacts (phone calls, letters and emails) each year, most of which are requests for information about programmes past and present, general scheduling queries, questions about the music used in programmes, and even questions about where Davina purchased her latest outfit!
Around 30,000 contacts received by viewer enquiries each year will be critical of the programmes broadcast by the channel, and around 5,000 will be appreciative comments. Each of these contacts gets logged by the team and then distributed around C4 on a daily basis, so that everyone at the channel is aware of viewers’ opinions on what we show.
For a run down of the latest appreciative and critical comments received by viewer enquiries, see our monthly Rated/Slated blog post.
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“If you’ve ever contacted Channel 4’s viewer enquiries centre in Belfast, you’ll know that we have an enthusiastic team there who are a font of useful information about anything and everything to do with the channel.”
Font of useful information, or font of generic replies?
Nice to hear u team is so enthusiastic people in customer support
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