Train companies impose an anti-bike culture
I think I have detected an unreported war on First Great Western trains. At its heart, integrated transport and climate change.
On Saturday morning I arrived to board the 7.50am train to Oxford. I had cycled from my home to Paddington and proposed to cycle from Oxford to a friend’s house in the north of the city.
Guards at the barrier attempted to prevent me and others from getting on to the platform without a bike reservation. In 50 or more journeys to Oxford with a bike over the last year or two I have never had a reservation.
Having overcome that, I arrived at the bike van at the back of the train (a section of a carriage walled off and arranged with racks for about eight bikes. It was locked and empty. The train guard gesticulated to me to go to the one at the front. It was full.
Two American cyclists had already been prevented from boarding an earlier train. It had left with a full compliment of bikes and almost no passengers. The guard proceeded to tell us that although there were spaces at the back, being a Saturday it was locked and “not in service”. He then told us that under no circumstances would any more bikes be taken on this train.
I won’t go into detail, but eventually the train departed, on time, with the bikes and bodies of myself and the two American cyclists.
Just outside Slough, the train’s advanced train protection system triggered and immobilised the train. I had time therefore to count the number of carriages (eight) and the number of passengers aboard (42). All 42 passengers could have been stuffed into one of First Great Western Trains far from great carriages that pack passengers like so many rows of pigs – still leaving seven empty carriages.
We were detrained. On the train behind – you have guessed it – the cycle van was full. A serious attempt was now made to try to prevent 12 cycles being loaded onto a two-thirds empty train. Sheer force of numbers prevailed.
Now, I accept there was some sort of cycle event north of Oxford and thus an unusual number travelling. But the trains were empty of passengers. The entire culture I encountered with First Great Western Trains was aggressively anti-bike.
Yet not only do we pay to be transported by them (and I would willingly pay for the bike, too, if I had to). Our taxes contribute hundreds of millions of pounds to these companies in subsidies. They could be making a profound contribution to fighting climate change. The government could simply force them to carry more.
Oh, and by the way, this week sees another rail franchise awarded – the South Central contract that serves London-Gatwick-Brighton and other commuter areas around London. I wonder what role climate change and assisting the travelling public to integrate their bikes with the trains is playing in contract negotiations. I think I have the answer: none.
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The staff at Oxford train station are definitely less hostile than they were before all of the extra ticket machines were put in, and the queues were massive, but they definitely don’t like engaging with their customers or being helpful in any way. The booking system for bicycles is just a way of being awkward, because they aren’t allowed to refuse bikes without some pretext. I’m glad that you’ve brought this issue up. I think we need a right to bring bikes on trains without any fuss. There just needs to be an automatic and obvious place to put a bike so that it is out of other peoples’ way.
Makes the phrase ‘joined up thinking’ seem more important.
Remember that ad a few years back where someone is digging a hole for pipe work and then other people who require a hole digging decide to use the same hole instead of scheduling more? Ended with a funeral hearse and was good – sadly it was just about beer and not about government policy… for some reason your sad tale reminds me of this.
You’re absolutely right Jon. There’s also seems to be a pride in being as unhelpful and obstructive as possible which is damn right infuriating.
What the government should be doing is encouraging a cycling culture: why not a special out of london cycling return ticket which would allow a return using any two different stations within say 30 miles of London. A train to Hemel Hempsted, a nice cycle to Bishop Stortford and back on the train. At the moment two singles would be nearly the price of two returns. It would open up fantastic countryside to cyclists to explore, away from the risks of cycling in the city.
I’m just wondering whether there’s a way of ‘infiltrating’ some of those train customer forum type organisations and representing the cycling perspective officially.
Obviously, it would also help to initiate changes by getting someone somewhere to state what the future changes or developments might be for bringing cycles on trains, in order that there is a benchmark to change.
Hm. (Goes off thinking)…
Hear hear. I very much agree with this – most train operators have equally perverse and byzantine anti-bike regulations that train officials will carry out to. the. letter. of. the. law. Contrast this with Denmark – they have an entire carriage in every four carriage train specifically designed to take bikes and cyclists together (not in a weird van down the end).
With fares as high as they are and the probablity that you’ll have to stand all the way, train companies are anti-passenger too !
When I first moved to Manchester in the early 1980′s I could put a cycle or even a scooter in the guard’s van on the train journey from Manchester to Newcastle upon Tyne and did so many times.
I don’t have a car and I am still a keen cyclist. But now I wouldn’t even try to take a cycle because it must be booked in advance and I have change trains at York. What if something happens, I miss the connection and have the same problen that you had: no bike space on subsequent services?
It’s ridiculous! Every encouragement should be given to take cycles on trains and trams.
I took a bike on the fast train to York last year. I had to change part way, and they wouldn’t let me take my bike on the second, express train without a reservation. I hadn’t known about such things, but I could sort of see their point – they were running to a tight schedule, the guard’s van was full and finding space for me would have delayed them by several minutes. So far, so annoying. However, a man in a suit at the station then proved to be extremely helpful, making a reservation for me on the next train and generally being very obliging. Which made quite a nice change. Perhaps it’s significant, though, that this was somewhere Up North…
Do you think Mandleson is a secret cyclist Jon. Are those white circles round his eyes marks from his goggles or are they the sort of goggles you use when lying on a sun bed or worse still using spray tan. I think the latter. His face is far too orange and uneven for it to be natural. I can’t think why the cartoonists haven’t picked up on this one. Or maybe they have and I read the wrong paper.
Let’s have more bikes on trains – and why not those racks on the front of buses like they have in cities like San Francisco?
The railways are far too expensive to encourage motorists off the roads.
The thing that infuriates me the most when attempting to take my bike on the train is the deliberate obtrusiveness.
Nothing quite compares to a train “manager” saying that there can’t be more than two bikes in a practically empty carriage. Whenever I tried to reason with a person with that attitude, the whole argument turned truly Monty Pythonesque.
(Given the premise that some passengers have luggage and that bike is a piece of luggage, the manager would no doubt conclude that if the bike is allowed on the train, it will rain)
As a regular traveller on First Great Western Trains I remember asking a Train Manager if there was a statement of the Service Definitions for First Class & Standard Class. I was told, there wasn’t – it would put the customers in control.
So, Jon, some points you may wish to probe further:
1. First Great Western should publish their Service Definitions for 1st and Standard Class. If they can’t do this, how can they justify: (a) the amazing differential in price, (b) the alleged 1st Class on local stopping trains where the only difference appears to be a white antimacasser emblazoned with 1st Class.
2. How can the Rail Regulator approve the current differentiated fare structures without having reference to agreed and published Service Definitions? I would suggest such a lack of due diligence by the Rail Regulator calls into question the validity of decisions & price increases.
Thanks for highlighting the issue John. I live near Reading and regularly commute to London so have had a few problems over the years with bikes and trains. It sounds like you were travelling in a 125 which at least have bike carriages. Taking bikes on FGW local service trains is actually banned if the train arrives in Paddington before 0930 or departs during the evening rush hour on a weekday.
I agree paying customers should have a seat and they should not be inconvenienced by bikes in the aisles, but banning local commuters from transporting bikes during working hours seems like a perfectly stupid rule which only adds to the capital’s congestion problems. I’d also say that lack of seating for paying customers is due to a lack of trains / carriages in rush hour, not due to over demand for bike storage. Why not have a bike carriage on local trains?
To work around this issue I did what I thought was the next best thing by locking up a bike at Paddington station. If you need any evidence of how much Paddington station management and FGW are actively anti-bike, have a look at the station bike parking facilities. Hundreds of bikes all jammed in on top of each other with barely enough room to walk between the rows of bikes to remove them.
The next problem I faced was that my bike was removed from the racks by the station management as they said it looked as if it had been “abandoned”. A bike with a brand new lock, two new tires, new bar tape…amongst dozens of damaged bikes with wheels missing, and mine was singled out, hmmm. I only found out it had been removed by the station management by chance (despite immediately phoning them to ask if they had removed it).
A month after it went missing I noticed two station staff loading bikes in to a van. Mine was amongst all of the other fully working, some new bikes they were loading in to be taken to be “crushed”… hmmm. When I talked to the station facilities manager he couldn’t explain why my bike had been removed as it was in fully working order. He said it would have had a removal notice pinned to it for one week before it was taken but I never saw this. I’ve never seen a removal notice on any of the other damaged bikes at the racks. he also could not explain why the station had not record of my bike being removed as this is policy for all bikes they remove, I wonder…
I would love to ask Boris why bike parking at one of the capital’s busiest mainline stations is so bad, why taking a bike on the train to London is so difficult and how he is going to encourage Paddington management and FGW to improve these important services. It would also be good to hear how he is ensuring bikes are part of a connected planning strategy for the new cross rail dvelopment. Perhaps you could ask the next time he is talking to Ch4 news.
Just to balance the picture – a week ago we made a trip from Nottinghamshire to Oxford using National Express and FGW trains with not just a bike but a tandem and had no hassle at all from the station or train staff. it seems to be pot luck if you get help or stubborness from them. Being polite and smiling does seem to help though! Ive heard stroppy cyclists being rude to train staff and that helps our image as cyclists as much as going thru red lights.
In many other ways i agree about the lack of integration in “public” transport. But whenever i hear people saying negative things about trains being expenssive, unrealiable etc i have to defend them – people who have easy journeys dont shout about it! As it was we had a great trip and bargain advance tickets and bike reservations – not that anyone asked to see them!
I dont really understand you comment about the bike space I arrived at the bike van at the back of the train (a section of a carriage walled off and arranged with racks for about eight bikes. It was locked and empty.
Can that really be true. That door is the emergency exit for passengers in the event of a fire so should never be locked. Where there really no bikes loaded anywhere on the train? Can you clarify please.
Wow I got a mention from Jon on 4.6.09. I feel honoured. I’ll read daily from now on instead of trawling through the archives. Smack my hand for missing a few days in blogland.
Bring Back the Guards Van!
Ah Yes,
The Integrated Transport Policy
or is that dilemma……
joined up thinking,
perhaps throw in some common sense,
perhaps even, do the right thing
No, far too complex..
Make rules
Develop No policy
Say no
More fines
Tell people ‘No’ you cannot.
However..
Any public service should not
‘ fetter its discretion ‘
and those public servants whether trackside at Paddington Station or perhaps the Sergeant of Arms within the Palace of Westminster should no such.
Basically, it allows the application of common sense .
Comments from the legal profession…welcomed!
I feel your frustration Jon..and on a Saturday…looking forward to a relaxing weekend away from Government meltdown..I trust your humour prevailed??
Labour in opposition promised action on this, ignored us once elected. Commission for Integrated Transport didn’t answer an email. All trains should have a large free to use guards van. Anything else, the idea of integrated transport is a joke, and the failure to sort transport will be one of the top lines on this Government’s gravestone.
This is an increasing problem on trains all over Europe, not just in Britain. Twenty or thirty years ago you could take a bike on a train anywhere. Ironically, in this time when everyone seems to waffle on about climate change, it is increasingly complicated to plan any European journey if it involves a bicycle. No wonder people cannot be persuaded out of their cars.
Well, you have to see these train companies have to make money, they are businesses after all, and they have to pay out dividends to their share holders and pay their “Top Dog” large amounts of dosh.. So they have to cut costs. They are a business, not a public service. Or have I got something wrong here?
I’ve just checked on a return fare between Yorkshire and Kent and even with a senior rail card it would cost me about £40 more by train than to drive and that’s not taking into account any taxi fares too and from the station and my ultimate destination.
Reluctantly I will take the car and become a polluter once more.
I would like to be able to take my canoe on the train but understand that it is too large. As are bikes. Only folding bikes should be allowed on trains.
Jon – I sggest you refer the TOC to the Rail Passengers Committee http://www.passengerfocus.org.uk/contact-us/ Chris
i took my baby on the train last week. I was on my own with 2 bags, plus things under the buggy, which is a really small make.The train was pretty empty. My journey was a short one, 15-20mins and i really needed to keep the buggy up so i didnt have to get off the train on my own with 3 or 4 bags, a folded buggy and, oh yeah, a sleeping 12 week old baby. After much begging I was told i could keep the buggy up if I stood in the bike bit but would have to get off if someone with a bike got on!!( again- the 6 carriage train was practically empty, and no bike was to be seen).
where is the flexibility? there was plenty room.
From the very vague depths of my memory; I suspect the concern would be a section of the Railway Carriages Act 1867, requiring aisles to be kept clear of obstructions e.g. bags, buggies, bikes, canoes etc.
It would appear that they hate the bike riders, surely it would not be too difficult to change a few rules around. It could make everything a lot easier.
To me it just makes sense to allow these bikes onto the trains, if the train company could clarify the rules it would certainly help.